Business Consultant, AI Strategy (CX)

TL;DR

Business Consultant, AI Strategy (CX): Owning customer business cases, shaping AI-driven CX strategies, and ensuring measurable bottom-line ROI from hirify.global’s enterprise contact center solutions with an accent on strategic consulting rigor and executive-level communication. Focus on translating AI capabilities into boardroom-ready narratives and defensible financial models, advising C-suite and VP-level stakeholders, and contributing to the evolution of hirify.global’s value realization methodology.

Location: Remote (USA)

Company

hirify.global software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation.
• Own the end-to-end business case, from value hypothesis through realization and sustained ROI.
• Lead customers in identifying, prioritizing, and sequencing AI-driven CX use cases tied to measurable financial and operational outcomes.
• Translate AI-enabled capabilities into clear adoption strategies, value metrics, and executive success criteria.
• Build long-term executive relationships, becoming a trusted advisor to senior leadership.

Requirements

• Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software.
• Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, analytics, or decisioning.
• Deep understanding of contact center operations and CX economics.
• Proven ability to build and defend complex business cases, financial models, and ROI analyses.
• Exceptional executive presence and communication skills, including C-suite presentations.
• Comfort operating in a matrixed, fast-paced, and ambiguous environment.

Culture & Benefits

• Work in a fast-paced, collaborative, and creative environment.
• Opportunity to learn, grow, and advance your career across multiple roles, disciplines, domains, and locations.