Customer Success Manager

TL;DR

Customer Success Manager: Driving customer retention and growth by ensuring customers leverage the full value of the hirify.global solution with an accent on tactical account responsibilities, data analysis, and cross-functional collaboration. Focus on overseeing multiple customer projects throughout their lifecycle and improving the approach to customer success at scale.

Location: Hybrid in Nashville, Tennessee, United States. Individuals are expected to work from the office 3 days a week in hub locations (Denver, San Francisco, or Santiago, Chile). A relocation stipend may be available for those willing to relocate to a hirify.global hub location.

Salary: $67,000 - $79,000 USD (On-target Earnings OR Base Salary range in Nashville, TN)

Company

hirify.global is building a data platform to power safe and fair decisions, helping customers assess risk and ensure safety and compliance to build trusted workplaces and communities.

What you will do

• Support a wide range of tactical account responsibilities including issue tracking, data analysis, and meeting preparation.
• Develop a comprehensive understanding of clients to contribute to strategic initiatives.
• Collaborate with Account Management to drive successful renewals and improve customer success.
• Be the voice of the customer and partner with cross-functional teams.
• Oversee multiple customer projects throughout their lifecycle.

Requirements

• 1+ years of client-facing customer success, sales, account management, or customer service experience.
• General knowledge of software applications (e.g., Salesforce, Google Apps).
• Strong customer focus and acute attention to detail.
• Excellent written and verbal communication skills.
• Flexible and able to manage multiple priorities in a fast-paced environment.

Nice to have

• Experience in the SaaS or Human Resources space.

Culture & Benefits

• Fast-paced and collaborative hybrid environment.
• Competitive cash and equity compensation with opportunities for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy and monthly wellness stipend.