Enablement Manager

TL;DR

Enablement Manager: Leading the development and scaling of training programs for global service teams, focusing on new hire onboarding, everboarding, and ongoing coaching to elevate performance. Focus on building robust enablement systems, fostering cross-functional alignment, and ensuring consistent, high-quality customer experiences globally.

Location: Office-based in Mexico City or Philippines, or remote from the United States. Requires global travel 10–12 weeks per year to Mexico, the Philippines, and other locations as needed.

Salary: $68,000–$96,000 USD

Company

hirify.global is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies globally, providing verified contact data and engagement tools in one unified AI-native platform.

What you will do

• Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching, and certification paths.
• Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques.
• Lead in-person workshops, observe training, run teach-the-trainer programs, and support new hire cycles on-site.
• Collaborate with Support, CX, Product Enablement, HR, and regional site leaders.
• Build systems, processes, and measurement frameworks for scalable enablement across regions.
• Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness.

Requirements

• 4–7 years in leadership, training, enablement, service operations, or people development roles.
• Experience developing individuals and teams through coaching and structured feedback.
• Strong facilitation and communication skills.
• Experience building processes and systems in fast-moving environments.
• Comfortable traveling globally 10–12 weeks per year.
• Exposure to customer service or support environments is preferred.

Culture & Benefits

• Driven by a mission to unlock customer revenue potential with extreme ownership and urgency.
• Invests deeply in employee growth, providing resources, support, and autonomy.
• Fosters a collaborative environment where teams across departments help each other succeed.
• Encourages bold ideas, experimentation, and smart risk-taking.
• Offers benefits including equity, bonuses, 401(k) plan, flex PTO, parental leave, and global travel coverage.
• Provides comprehensive medical, dental, and vision benefits, including FSA/HSA.