Customer Success Manager (Life Sciences)

TL;DR

Customer Success Manager (Life Sciences): Managing relationships with hirify.global's largest clients, overseeing account management from end to end, including project managing new client implementation, onboarding users, and proactively engaging with customers. Focus on identifying account health, being the voice of the customer to internal teams, and delivering value by educating clients on hirify.global offerings.

Location: Remote

Salary: $88,000 to $110,000 per year plus commission

Company

hirify.global provides a platform that can optimally inform every doctor interaction globally, promoting health equity and building trust in healthcare systems by harnessing the power of data and AI-technology to unlock medical insights.

What you will do

• Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations.
• Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization.
• Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks.
• Proactively monitor customer sentiment, identifying early warning signs of risk and strategically de-escalate critical situations, ensuring alignment with client goals and expectations.
• Work closely with engineering, product, and support teams to resolve client challenges efficiently and provide structured feedback to inform the product roadmap and improve the customer experience.

Requirements

• 3+ years experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company.
• Experience working in or with Life Sciences, a plus for Medical Affairs or Clinical experience.
• Experience with project management of high priority and complex accounts.

Culture & Benefits

• Full suite of health insurance options, in addition to generous paid time off.
• Pre-planned company-wide wellness holidays.
• Retirement options.
• Health & charitable donation stipends.
• Flexible work hours & the opportunity to work from anywhere.