Operations Manager Assistant (AI Publishing)

TL;DR

Operations Manager Assistant: Supporting finance and operational workflows, specifically handling chargebacks and payment disputes with an accent on data accuracy, compliance, and communication. Focus on detailed investigations, timely responses to card networks, and maintaining knowledge of payment regulations within the US market.

Location: Remote, with a focus on supporting the US market and US-based customers.

Company

hirify.global is the #1 fastest-growing book publishing platform in the U.S., combining powerful AI with human expertise to make professional publishing accessible to everyone.

What you will do

• Handle and process cardholder disputes, including authorised and unauthorised transactions.
• Conduct detailed investigations using internal systems, CRM tools, and external partners.
• Validate data accuracy and ensure documentation meets compliance and card network standards.
• Oversee card authorisation processes and support internal teams and clients with related questions.
• Maintain up-to-date knowledge of Visa and Mastercard rules, dispute categories, and procedures.
• Assist with finance operations tasks, reporting, and reconciliation processes.

Requirements

• Proven experience handling chargebacks and card disputes.
• Strong understanding of Visa/Mastercard dispute processes, authorisation flows, and compliance standards.
• Familiarity with WooCommerce, Metorik, and CRM tools.
• Experience supporting finance or operations teams in a fast-paced environment.
• Familiarity with US-based customers and payment expectations.
• Excellent spoken and written English communication skills.

Culture & Benefits

• Work in a dynamic, innovative environment within a supportive and collaborative team.
• Significant opportunities for professional growth and advancement.
• Be a key player in revolutionizing the publishing industry with AI technology.
• Gain valuable experience at the intersection of AI and publishing.