TL;DR

Principal Technical Program Manager (AI): Leading the execution of CRM and MarTech programs, translating product requirements into actionable plans, and managing dependencies to deliver shipped outcomes. With an accent on integrating AI capabilities into CRM workflows and ensuring responsible, effective use of AI in product features. Focus on cross-functional team coordination, risk mitigation, and driving clarity across teams.

Location: Must live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location and work from the office at least four days per week.

Salary: USD $163,000 – $331,200 per year.

Company

Microsoft Advertising is powering global advertisers across search, display, and emerging AI-driven channels.

What you will do

Drive execution for CRM and MarTech programs, translating PRDs into actionable plans and managing dependencies.
Coordinate cross-functional teams, partnering with Product and Engineering Managers to ensure alignment and deliver on commitments.
Lead program routines, track progress, manage risks, and communicate updates to stakeholders.
Oversee development, launch readiness, quality checks, and post-launch follow-ups.
Define and track success metrics to guide iteration and measure impact.
Collaborate with engineering and product teams to integrate AI capabilities into CRM workflows, ensuring responsible and effective use of AI in product features.

Requirements

Bachelor’s Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience managing cross-functional and/or cross-team projects.
Expereince in risk/dependency management, planning, and release execution.
Excellent communication and stakeholder management skills.
Experience working with Engineering Managers and Software Engineers in a cross-functional environment.
Familiarity with APIs, data pipelines, and service health (telemetry, incident/quality gates, basic SLO/SLA concepts).

Nice to have

Bachelor’s Degree AND 15+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
10+ years of experience managing cross-functional and/or cross-team projects.
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
8+ years technical program or program management experience delivering software/services at scale.
Experience in CRM and/or martech (e.g., lead-to-live flows, integrations, customer data, messaging/journeys).

Culture & Benefits

Employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals.
Built on values of respect, integrity, and accountability to create a culture of inclusion.