Senior Director, Account Management (Mental Health)

TL;DR

Senior Director, Account Management (Mental Health): Leading and mentoring a team of Account Managers to drive customer retention and growth for mental healthcare B2B SaaS solutions, with an accent on developing strategic customer relationships, ensuring measurable value, and managing upsell and renewal quotas. Focus on executing disciplined account planning, accurate revenue forecasting, and fostering team development in a high-growth environment.

Location: This role is based in New York City with a hybrid work expectation and occasional travel may be required.

Salary: $184,000 - $230,000

Company

hirify.global is a leading mental health service provider partnering with over 450 companies to deliver clinically validated Precision Mental Healthcare globally.

What you will do

• Lead and mentor a high-performing team of Account Managers focused on customer partnerships.
• Develop strategic relationships with customers and drive upsell opportunities.
• Own upsell and renewal quotas and manage team forecasting.
• Collaborate cross-functionally with Product, Operations, Marketing, Data Science, and Clinical teams.
• Guide Account Managers on escalations and opportunities, serving as an escalation point.
• Inform sales processes and roadmaps and support sales in prospect meetings.
• Track and report on engagement progress and support customer renewal processes.

Requirements

• 10+ years of experience in Customer Success / Account Management / Relationship Management, including B2B SaaS-based solutions.
• Proven leadership of a high-performing mid-to-large size Customer Success team through periods of high growth.
• Ability to lead a revenue-generating team by understanding upsell opportunities and accurately forecasting pipeline.
• Experience working directly with large, complex organizations (30k+ lives).
• Successful track record of portfolio retention and growth.
• Results-oriented with experience defining, tracking, and managing Account Manager KPIs.
• Exceptional communication, time management, and problem-solving skills.

Culture & Benefits

• Health, Dental, Vision benefits starting on your first day, with access to One Medical, HSA and FSA plans.
• Employer-sponsored 401(k) match up to 2% for retirement planning.
• Yearly allotment of no-cost visits to the hirify.global network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
• Access to Noom, Carrot for fertility care (including $4,000 reimbursement), and Wellhub for fitness/mindfulness.
• Access to BrightHorizons for sponsored child, back-up, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.