Account Director (Major Sports Client)

TL;DR

Account Director (Major Sports Client): Managing and growing one of hirify.global's biggest accounts, used by a globally recognizable US sports brand with an accent on exceeding client expectations and driving account growth. Focus on proactive identification of opportunities, risks, and actions to improve client satisfaction and outcomes, managing communications, and coordinating internal teams.

Location: Fully remote (South Africa preferred) – but you must be able to work US Eastern Time hours

Salary: Up to ZAR 900,000

Company

hirify.global is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms.

What you will do

• Serve as the primary point of contact for the account, ensuring expectations are met and exceeded.
• Drive the account forward by identifying opportunities, risks, and actions to improve client satisfaction and outcomes.
• Coordinate internal teams (product, engineering, delivery, customer success, and operations) to deliver on commitments.
• Own account planning, including roadmap alignment, renewals, expansions, and commercial hygiene.
• Deliver insightful reporting and QBRs with actionable recommendations.
• Manage incidents and escalations, setting expectations, aligning stakeholders, and driving resolution.

Requirements

• Proven experience in account management / customer success with enterprise clients (ideally 3+ years).
• Exceptional communication skills and the ability to convey complex ideas succinctly.
• A proactive, independent approach to work, with the ability to manage a high volume of tasks simultaneously.
• Strong problem-solving skills and the ability to think critically about client needs and requests.
• Comfort working cross-functionally and influencing without authority.
• Ability and willingness to work US Eastern Time hours.

Nice to have

• Experience in sports, media, or entertainment.
• Experience working with mobile apps, SDK/API products, or technical stakeholders.
• Experience working across time zones with US-based clients.
• Experience with commercial / contractual elements of client relationships.

Culture & Benefits

• Fully remote working (South Africa preferred).
• 33 Days Paid Leave and Benefits.
• Working with the latest hardware, tech stack, and tools.

Hiring process

• Online video interview (short recorded answers to a mixture of questions).
• Follow-up exercise (compensated) to test skills relevant to this position.
• Interview and exercise review with Chief Delivery Officer.
• Final interview with Founder & CEO.