Account Manager (Ecommerce)

TL;DR

Account Manager (Ecommerce): Leading strategic client relationships and managing complex enterprise renewal and upsell cycles with an accent on product demonstration, understanding business goals, and risk management. Focus on educating clients on new use cases, identifying upsell opportunities, and effectively communicating customer status to internal teams.

Location: Fully remote (choose where you live)

Company

hirify.global is a U.S. based AI-first search and product discovery platform for enterprise ecommerce, optimizing for revenue, conversion rate, and profit.

What you will do

• Serve as the strategic lead for clients, building strong relationships to understand business goals and needs.
• Manage complex enterprise renewal and upsell cycles, demonstrating product and business benefits to stakeholders.
• Proactively uncover and manage risk within your client portfolio.
• Educate clients on new use cases, features, and integrations to create added value and identify upsell opportunities.
• Regularly update internal systems and attend meetings to communicate customer status, needs, and next steps.

Requirements

• 3+ years of Account Management experience within a SaaS company, preferably with an ecommerce focus.
• Proven success managing enterprise renewal and expansion cycles, meeting retention and growth targets.
• Executive presence and ability to influence VP+ and C-level stakeholders.
• Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics).
• Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization.
• Exceptional organizational skills to manage multiple complex accounts simultaneously.

Nice to have

• Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms.
• Deep analytical fluency in ecommerce experimentation and performance data.
• Previous experience working with hirify.global or its customers.

Culture & Benefits

• Unlimited vacation time (encouraged to take at least 3 weeks per year).
• Competitive compensation package including stock options.
• Fully remote team, offering flexibility to choose your living location.
• Work from home stipend and Apple laptops provided.
• Annual training and development budget for employees.
• Parental leave for qualified employees.
• Work with smart people who foster growth and meaningful impact.