Customer Success Engineer (Cybersecurity, AI)

TL;DR

Customer Success Engineer (AI Cybersecurity): Providing technical product solutions for the hirify.global platform to existing customers with an accent on adoption support, deployment health, value interventions, and identifying new use cases. Focus on acting as a security expert, conducting architecture design reviews, and optimizing customer deployments for retention and expansion.

Location: Onsite in Tokyo, Japan

Company

hirify.global is a global leader in AI for cybersecurity, providing an essential AI-powered security platform protecting nearly 10,000 organizations from unknown threats.

What you will do

• Develop and maintain expert, hands-on knowledge of the hirify.global solution and the evolving cybersecurity landscape.
• Conduct deployment discovery and architecture design reviews for existing customers to maximize value delivery.
• Provide consultative guidance to customers on cybersecurity priorities and initiatives.
• Develop and refine discovery techniques to work with customer contacts of various personas, from IT administrators to C-Suite executives.
• Drive customer deployments, value delivery, retention, and expansion to meet quota and KPIs.
• Form productive relationships with customers, partners, and cross-functional internal teams through strong, respectful communication.

Requirements

• 2+ years of experience in a relevant role, ideally within the cybersecurity industry (e.g., Customer Success Engineering, Technical Account Management).
• Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP).
• Confident, polished communicator with a proven ability to build lasting, critical business relationships.

Nice to have

• Experience in Email Security, Incident Response, or Cloud Security Architecture.

Culture & Benefits

• Work with a global leader in AI for cybersecurity innovation.
• Opportunity to accommodate a rapidly growing customer base.
• Dynamic and varied customer-focused technical management position.
• Be mentored by and in turn provide mentorship to members of the CSE team.