Onboarding/Customer Support Specialist (Fintech)

TL;DR

Onboarding/Customer Support Specialist (Fintech): Helping new clients navigate the platform and ensuring a smooth onboarding experience from registration to their first successful deposit with an accent on effective client communication and user experience analysis. Focus on guiding initial client engagement, facilitating platform adoption, and providing multi-channel support in the financial services sector.

Location: 100% Remote

Company

hirify.global is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs.

What you will do

• Establish effective communication with clients.
• Analyze end-user experience based on customer feedback and service data.
• Help clients understand the platform and support them through the deposit process.
• Assist clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications).
• Collaborate with management and IT/Support departments.

Requirements

• Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto.
• Proficiency in English (clear accent).
• Strong negotiation, communication, and interpersonal skills, with an analytical mindset.

Nice to have

• Background in sales.

Culture & Benefits

• 100% remote job.
• Competitive salary.
• Opportunity to work in an international and cross-functional team.
• Medical insurance after probation period.
• Additional sick leaves every 6 months.
• Birthday gifts.