Client Operations Specialist (Fintech)

TL;DR

Client Operations Specialist (Fintech): Managing incoming client queries, maintaining the customer support platform, and assisting clients with their requests, with an accent on smooth operations, communication, and problem-solving skills within a Fintech/SaaS environment. Focus on developing and maintaining customer support processes, ensuring new product rollouts are supported, and meeting KPIs/SLAs.

Location: Hybrid in Barcelona, Spain. Relocation package available.

Company

hirify.global is a Fintech company specializing in client transaction services, aiming to disrupt the financial industry.

What you will do

• Assist and answer client queries via customer support applications or phone.
• Collaborate with multiple teams and stakeholders to resolve client issues.
• Develop and maintain customer support processes and procedures for product rollouts.
• Proactively manage tickets internally to meet KPIs and SLAs.
• Elaborate new Service KPIs and monitor existing ones.
• Maintain the hirify.global customer support platform.
• Assist in transaction-related tasks within the team's scope.
• Help and train clients on the usage of hirify.global products.

Requirements

• Bachelor's degree in Finance, Business, or a related field.
• Previous experience (2-3 years) in an operations role within a Fintech or SaaS company.
• General understanding of the payments industry, FX trading, and hedging.
• Proficiency in English with great communication skills.
• Data-driven mindset with the ability to extract and analyze data.
• Strong organizational and time-management skills with the ability to meet tight deadlines.

Nice to have

• Proficiency in French.
• Understanding of Zendesk or similar customer support platforms.

Culture & Benefits

• Hybrid working with flexible hours and an intensive Friday schedule.
• An environment of innovation, accountability, and constructive feedback.
• Sponsored learning budget and opportunities for career growth.
• Diverse and multicultural team with a collaborative and inclusive culture.
• Competitive salary and 36 days of annual vacation.
• Free private health insurance, gym discounts, and free sport activities.
• Free Spanish, English, and French lessons.
• Restaurant Ticket with monthly credit and regular cross-team lunches.