Customer Support Specialist B2B (DACH)

TL;DR

Customer Support Specialist B2B (DACH): Supporting B2B customers across the DACH market, ensuring their success with our SaaS platform with an accent on issue resolution, customer training, and documentation. Focus on improving the platform and strengthening long-term customer relationships.

Location: Remote with frequent opportunities to meet up.

Company

hirify.global is building the future of hospitality tech, helping lodging providers boost revenues.

What you will do

• Respond to B2B customer inquiries via chat, email, or phone, providing clear and reliable communication.
• Analyze and resolve customer-reported issues, coordinating with internal teams for complex cases.
• Deliver onboarding sessions, training calls, and webinars to demonstrate product features and best practices.
• Maintain and improve onboarding materials, FAQs, and operational guides tailored to B2B customers.
• Collect feedback from customers and represent their needs internally to improve the platform.
• Identify opportunities to suggest additional services or upgrades that align with customer business goals.

Requirements

• At least 3 years of experience in Customer Support, Customer Success, or a similar B2B-facing role.
• Ability to contribute to or support the scaling of a customer support function.
• Excellent written and verbal communication skills in English and Italian; German is a mandatory requisition.
• Previous experience in B2B SaaS environments.
• Hands-on experience with help desk and messaging platforms (e.g. Zendesk) and CRM/ticketing tools (e.g. HubSpot).
• Good understanding of the hospitality industry and B2B hotel operations.

Culture & Benefits

• Work in a small, top-performing team where you are extremely important.
• Work without dealing with difficult colleagues.
• Join one of the best travel-tech sales teams in Europe.
• An environment where mistakes are allowed, and your voice matters.
• Remote working with frequent opportunities to meet up.
• Fun and enriching team-building experiences.