Customer Support Specialist B2B (DACH)

TL;DR

Customer Support Specialist B2B (DACH): Supporting B2B customers across the DACH market, ensuring their success and satisfaction with our SaaS platform with an accent on technical and operational requests. Focus on issue resolution, customer training, and documentation, acting as a trusted partner for clients.

Location: Remote within Europe, Italy, or Other.

Company

hirify.global is building the future of hospitality tech, offering a SaaS platform that helps lodging providers boost revenues and get more direct bookings.

What you will do

• Respond promptly and professionally to B2B customer inquiries via chat, email, or phone, ensuring clear and solution-oriented communication.
• Analyze and efficiently resolve customer-reported issues, coordinating with internal teams and keeping clients informed.
• Deliver onboarding sessions, training calls, and webinars to demonstrate product features and best practices.
• Maintain and improve onboarding materials, FAQs, and operational guides tailored to B2B customers.
• Collect structured feedback from customers and represent their needs internally to improve the platform.
• Track customer interactions and activities using CRM and ticketing systems to support continuous improvement.

Requirements

• At least 3 years of experience in Customer Support, Customer Success, or a similar B2B-facing role.
• Ability to contribute to the setup and scaling of a customer support function.
• Excellent written and verbal communication skills in English and Italian; German is a mandatory requisition.
• Previous experience in B2B SaaS environments is highly valued.
• Hands-on experience with help desk and messaging platforms (e.g. Zendesk) and CRM/ticketing tools (e.g. HubSpot).
• Good understanding of the hospitality industry and B2B hotel operations.

Culture & Benefits

• Work in a small and top-performing team with frequent opportunities to meet up.
• Opportunity to join one of the best travel-tech teams in Europe.
• An environment where mistakes are allowed, and your voice matters.
• Continuous growth and challenging the status quo.
• Remote working with frequent opportunities to meet up.
• Fun and enriching experiences, including team-building events.