Customer Support Expert

TL;DR

Customer Support Expert (SaaS): Supporting customers through their journey, resolving issues, and advocating for the hirify.global brand. Focus on providing personalized support through calls, email, and text conversations to build strong customer relationships.

Location: Must be based in the continental US.

Company

hirify.global is building an ecosystem enabling entrepreneurs to succeed by offering business management tools, including booking and scheduling, marketing, analytics, and payment processing.

What you will do

• Deliver best-in-class, personalized support to meet high standards for customer satisfaction.
• Understand customer goals and address challenges through effective ticket responses.
• Master understanding of the hirify.global product by answering support tickets primarily via phone and text.
• Work with a dynamic team to achieve company goals, such as customer acquisition and retention.
• Engage with the team to identify opportunities to improve resources.

Requirements

• 1+ year of work experience in a customer-facing role, SaaS preferred.
• Proven record of driving customer satisfaction and meeting or exceeding performance standards.
• Excellent written and verbal communication skills.
• A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment.

Culture & Benefits

• Flexible PTO.
• Competitive health & dental insurance options, with premiums covered by GG.
• Generous, fully-paid parental leave policy.
• Professional development stipend for approved learning and educational-related expenses.
• Home office support.
• Team bonding opportunities.