Account Manager Support Dach

TL;DR

Account Manager Support (DACH): Managing a portfolio of longtail customers by handling a high volume of inbound messages with an accent on problem-solving. Focus on identifying common problems and developing efficient processes to manage a large inbound message flow, ensuring repeated issues are not happening.

Location: Must be based within commuting distance of Perk's hubs.

Company

Perk is the intelligent platform for travel and spend management.

What you will do

• Manage a portfolio of longtail customers by expertly handling a high volume of inbound messages.
• Act as Perk's biggest advocate within your clients and your clients' biggest advocate within Perk.
• Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow.
• Gain a deep understanding of Perk products to fully appreciate each stage of the customer journey.
• Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts.

Requirements

• Native or advanced level of German and fluent English.
• Interest in the Travel industry and/or SaaS products.
• A self-starter who thrives in a fast-paced, high-volume environment.
• Customer-focused with a passion for problem-solving.
• A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes.
• Eager to create efficiencies and open to incorporating AI and other tech to streamline your work.

Culture & Benefits

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with our generous allocation of vacation days plus public holidays.
• Take control of your physical health with your choice of private healthcare or a gym allowance.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Let us help you move to one of our hubs with relocation support.