Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Acting as a strategic business advisor and transformation partner to high-value enterprise customers with an accent on ensuring measurable business outcomes and accelerating ROI. Focus on engaging C-level executives, developing multi-year CX transformation roadmaps, and driving AI adoption and omnichannel engagement.

Location: This role opens opportunities for applicants based in Melbourne, Brisbane or Sydney, Australia. You must have work rights in Australia.

Company

hirify.global empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees through its AI-powered Experience Orchestration platform.

What you will do

• Serve as a strategic business partner to executive stakeholders.
• Lead the development of multi-year CX transformation roadmaps.
• Conduct executive-level business reviews with strategic insights and recommendations.
• Act as a trusted advisor in shaping customers’ CX strategy, including digital transformation and AI adoption.
• Orchestrate internal and cross-functional alignment for seamless delivery and account growth.
• Drive value realization and ROI measurement for hirify.global investments.

Requirements

• 10+ years of experience in enterprise customer success, strategic consulting, or business transformation roles within technology or SaaS organizations.
• Demonstrated success managing complex enterprise relationships (valued at $1M+ per year) with measurable impact on retention, expansion, and customer satisfaction.
• Deep expertise in consultative selling and value-based engagement, including executive facilitation, business case development, and financial impact analysis.
• Proven track record of influencing senior stakeholders (CIO, COO, CCO, CMO) through thought leadership, data-driven insights, and strategic storytelling.
• Strong understanding of customer experience transformation, digital channels, automation, and AI technologies.
• Experience advising and delivering AI and Digital solutions.
• Exceptional communication, presentation, and executive engagement skills, with a confident, boardroom-ready presence.
• Experience using Salesforce, Gainsight, and other customer success or CRM platforms.
• Bachelor’s degree in Business, Technology, or a related field (MBA or consulting background highly advantageous).

Culture & Benefits

• hirify.global employs more than 6,000 people across the globe who embrace empathy and cultivate collaboration.
• Employees have the independence to make a larger impact on the company and take ownership of their work.