Technical Support Specialist (German)

TL;DR

Technical Support Specialist (German): Providing post-sales technical support for mobile and IoT device management software products with an accent on investigating and resolving customer issues. Focus on diagnosing application queries, troubleshooting, and improving customer experience for MDM solutions.

Location: Remote from Poland or Romania

Company

hirify.global is a trusted provider of mobile and IoT management solutions for enterprise customers worldwide.

What you will do

• Provide post-sales technical support via phone and email for software products.
• Investigate customer issues and collaborate with internal stakeholders to achieve resolution.
• Proactively update customers on the progress of outstanding queries.
• Respond to customer requests in a timely manner, improving customer experience.
• Diagnose and solve application queries and answer customer questions regarding MDM solutions.
• Reproduce customer environments using various devices to troubleshoot issues.

Requirements

• Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field.
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
• Solid understanding of modern Windows client (e.g., Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
• Knowledge of mobile computing platforms (Android, iOS).
• Minimum 1-2 years of relevant experience.
• Strong problem-solving abilities and a strong team player attitude.
• Ability to plan, prioritize, and organize workload, consistently working within service standards.
• Fluent in German and English.

Nice to have

• Experience with database management systems (such as SQL Server).
• Experience with virtualization technologies (like VMware or Hyper-V).

Culture & Benefits

• Emphasis on personal growth, continuous innovation, and fun.
• Environment that fosters new ideas, fresh perspectives, and making an impact.
• Opportunity to work with leading-edge technologies and complex projects.
• Collaborate with highly agile teams and hirify.global’s partners, including leading tech giants.
• Diverse and inclusive workplace with #EndlessPossibilities.