Customer Support Technical Specialist (IoT)

TL;DR

Customer Support Technical Specialist (IoT): Providing technical expertise on database setup, device troubleshooting, and portal configuration with an accent on diagnosing complex hardware and software-related issues. Focus on implementing technical solutions via multiple communication channels and delivering product training to resellers.

Location: Hybrid in Sydney, Australia

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics and an open platform to help businesses manage fleets and improve sustainability.

What you will do

• Provide technical support via phone, chat, and email for hardware and software applications.
• Troubleshoot database setup, user management, rules, reporting, and network communications.
• Coordinate the return and exchange process for hirify.global devices and accessories.
• Develop and deliver product service training directly to resellers and customers.
• Resolve customer complaints and escalate severe technical concerns to management.
• Maintain the security and confidentiality of customer data.

Requirements

• 1-3 years of experience in a technical customer support role.
• Must be based in Sydney, Australia for hybrid work.
• Fluency in both Italian and English for communicating technical concepts.
• Expert-level Excel skills, including pivot tables and reporting.
• Proficiency with Google Suite for business (Sheets, Docs, Slides).
• Strong analytical and problem-solving skills.

Culture & Benefits

• Flexible hybrid working model supporting both in-person and virtual work.
• Inclusive work culture certified as a "Great Place to Work™".
• Emphasis on work-life balance and employee health and safety.
• Engagement through online social events, chat rooms, and team gatherings.