Customer Care Specialist (Fintech)

TL;DR

Customer Care Specialist (Fintech): Delivering excellent customer service and creating a standout customer experience by supporting customers via phone, chat, and email with an accent on building rapport and demonstrating empathy. Focus on resolving complex or high-impact issues and turning customers into passionate advocates for hirify.global.

Location: Remote within Europe

Company

hirify.global is a European tech startup headquartered in Amsterdam, revolutionizing the financial landscape for entrepreneurs with an all-in-one financial B2B solution.

What you will do

• Deliver excellent customer service and create a standout customer experience.
• Support customers primarily via phone, and also handle chat and email interactions.
• Engage with customers experiencing complex or high-impact issues.
• Build rapport, demonstrate empathy, and take ownership of customer issues.

Requirements

• Proficiency in Spanish, Italian, French, Dutch, or German.
• Excellent communication and interpersonal skills.
• Ability to build rapport and demonstrate empathy.
• Ability to take ownership of customer issues and drive them to resolution.

Culture & Benefits

• Work in an inspiring environment where bold ideas thrive.
• Contribute to a company that prioritizes thorough research and swift implementation of solutions.
• Be part of a team that values making a real difference for users, employees, partners, and the business.