Customer Technical Support Representative (Polish)

TL;DR

Customer Technical Support Representative (Polish): Managing support tickets and providing technical assistance for a unified digital and social channel platform with an accent on troubleshooting, Root Cause Analysis, and timely resolutions. Focus on communicating technical issues and solutions clearly via email and calls.

Location: Hybrid (3 days from the office, 2 days from home), implicitly in Poland due to language requirement

Company

hirify.global is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

• Manage support tickets raised by brands using a dedicated platform.
• Own and manage assigned support tickets end-to-end.
• Perform troubleshooting and Root Cause Analysis (RCA).
• Provide accurate and timely resolutions to customers.
• Communicate resolutions clearly via email and calls when required.

Requirements

• 1 to 3 years of experience in Tech Customer care support (Email and Chat support).
• Excellent written and verbal communication skills in English and Polish.
• Strong technical background with advanced computer skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively to meet SLAs and manage several tickets simultaneously.
• Self-motivated, takes initiative, and assumes ownership.

Culture & Benefits

• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
• Professional development and clear career path.
• Training & development opportunities.
• Extensive benefits package: LuxMed medical healthcare (including dental care), life insurance, multisport card, cafeteria benefits.
• Energetic, collaborative, and inclusive workplace where everyone can thrive.
• Fosters an innovative environment where you can build your career path.