Customer Success Manager, Mid-Market (Medtech)

TL;DR

Customer Success Manager, Mid-Market (Medtech): Responsible for the long-term health, engagement, and growth of accounts post-implementation, driving renewal conversations, identifying opportunities for expansion, and delivering continuous-improvement services. Focus on executive relationships, helping clients thrive, and continuously increasing ROI in complex environments.

Location: Must be based in Boston, Massachusetts

Salary: $130,000 - $160,000 OTE + equity options

Company

hirify.global is saving and improving lives by making medical software safe and reliable, empowering software teams to create compliant, secure products.

What you will do

• Manage a portfolio of post-implementation customers by monitoring health, engagement, and value realization, and leading regular business reviews.
• Identify and mitigate risks by tracking adoption trends, configuration issues, feature gaps, and support signals.
• Deliver ongoing technical and strategic guidance, including configuration refinements and best-practice recommendations.
• Drive adoption through targeted engagement, such as feature training and enablement sessions.
• Partner with customer intelligence/analytics to inform health scoring and account strategy.
• Act as a trusted technical and business advisor, connecting customer goals with internal teams and executing light configuration or advisory work.

Requirements

• Proven experience (3+ years) in a post-sales, account management, customer success, or technical account management role in a SaaS or enterprise software environment.
• Strong technical aptitude to understand product capabilities, support configurations and implementations, and articulate technical concepts.
• Excellent interpersonal and communication skills for building trust, conducting business reviews, and collaborating cross-functionally.
• Customer-centric mindset with strong problem-solving abilities, able to identify issues proactively and propose solutions.
• Experience driving adoption, performing training, and delivering advisory or configuration-related services.

Nice to have

• Experience in SaaS/subscription-based business models.
• Familiarity with data-driven customer health monitoring and analytics.
• Prior experience working directly with sales teams to influence renewal/upsell/expansion.

Culture & Benefits

• Competitive compensation and generous stock options possible.
• Opportunity to learn and grow as part of a global team.
• Generous PTO for full-time employees.
• Work in an exciting field with a positive impact on the world.