Head Of Customer Success (Crypto)

TL;DR

Head of Customer Success (Crypto): Developing and implementing the customer success system and leading the support and community management team with an accent on relationship-focused client management, onboarding, and general account management. Focus on ensuring client satisfaction for robo-advising and analytical products in the crypto market.

Location: Remote (global)

Company

hirify.global is a company combining expertise in mathematics, data science, trading, finance, and IT to create innovative predictive analytics and passive investment products for digital assets.

What you will do

• Develop and implement the Customer Success system.
• Lead and manage the support and community manager team.
• Ensure relationship-focused client management for robo-advising and analytical products.
• Oversee general account management, including agreements, payments, and documentation.
• Manage new client onboarding across all communication channels.
• Provide client support, including first-line technical support, via chat, email, and online conferences.

Requirements

• Proven record of managing a fully remote Customer Success team.
• Hands-on experience in customer support.
• Experience and strong interest in the crypto market and the new economy.
• Fluent English (C1).
• Data-driven decision making.
• Professional understanding of the strengths and weaknesses of different customer management systems.
• Good experience with CRM.

Culture & Benefits

• Actively engage and participate in creating innovative products for the new digital economy.
• Work in a highly motivated team of young professionals.
• Interact with leaders of blockchain, crypto, and traditional financial markets industries.
• Access resources for personal and professional development.
• Work as part of a fully remote team from all over the world.