TL;DR

Head of Customer Success (Crypto): Developing and implementing the customer success system and leading the support and community management team with an accent on relationship-focused client management, onboarding, and general account management. Focus on ensuring client satisfaction for robo-advising and analytical products in the crypto market.

Location: Remote (global)

Company

%hirify_global% is a company combining expertise in mathematics, data science, trading, finance, and IT to create innovative predictive analytics and passive investment products for digital assets.

What you will do

Develop and implement the Customer Success system.
Lead and manage the support and community manager team.
Ensure relationship-focused client management for robo-advising and analytical products.
Oversee general account management, including agreements, payments, and documentation.
Manage new client onboarding across all communication channels.
Provide client support, including first-line technical support, via chat, email, and online conferences.

Requirements

Proven record of managing a fully remote Customer Success team.
Hands-on experience in customer support.
Experience and strong interest in the crypto market and the new economy.
Fluent English (C1).
Data-driven decision making.
Professional understanding of the strengths and weaknesses of different customer management systems.
Good experience with CRM.

Culture & Benefits

Actively engage and participate in creating innovative products for the new digital economy.
Work in a highly motivated team of young professionals.
Interact with leaders of blockchain, crypto, and traditional financial markets industries.
Access resources for personal and professional development.
Work as part of a fully remote team from all over the world.

Head Of Customer Success (Crypto)