Senior Software Engineer (AI)

TL;DR

Senior Software Engineer (AI): Designing, building, and evolving core backend and fullstack systems for hirify.global’s post-booking customer experience, with an accent on AI-driven platforms like HTS Assist, internal agent tools, and self-serve flows. Focus on developing scalable APIs, microservices, and orchestration logic, delivering intelligent customer service systems, and integrating with external systems.

Location: Remote (Ireland). The successful candidate must be registered as self-employed in Ireland and handle all local tax and social security responsibilities.

Company

hirify.global is a global travel platform leveraging data and machine learning to offer proprietary fintech products and power its B2B division, HTS, making travel transparent, flexible, and affordable worldwide.

What you will do

• Design, build, and improve backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows.
• Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web.
• Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency.
• Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments.
• Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration.
• Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices.

Requirements

• 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications.
• A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure.
• Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems.
• Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar).
• Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively.
• Strong communication skills and comfort collaborating with cross-functional teams.

Nice to have

• Experience with conversational AI, LLM orchestration, or automation systems.
• Experience building customer service, CRM, telephony, contact center, or workflow automation tools.
• Familiarity with React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack.
• Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs).
• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS).