Senior GTM Enablement, Support (SaaS)

TL;DR

Senior GTM Enablement, Support (SaaS): Leading and evolving the end-to-end enablement experience for the support organization with an accent on delivering and improving the new hire onboarding program. Focus on designing scalable learning paths, facilitating in-person training, and translating performance metrics into targeted enablement strategies.

Location: Onsite in Manila, Philippines

Company

hirify.global is a leading go-to-market solution for revenue teams, providing sales and marketing teams with easy access to verified contact data and tools to automate outreach.

What you will do

• Own the strategy, execution, and measurement of the 6-week onboarding program for new support hires.
• Facilitate engaging and relevant in-person onboarding experiences for new team members.
• Collaborate with the GTM Support Enablement Manager to identify enablement needs based on metrics and product changes.
• Co-develop ongoing training initiatives across key areas like tools, workflows, product updates, and customer experience.
• Design scalable learning paths for new hires and tenured agents, including live, async, and certification tracks.
• Define and manage success metrics for enablement programs and analyze feedback to improve outcomes.

Requirements

• 6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs.
• SaaS industry experience required.
• Proven ability to lead live in-person facilitation and instructional delivery, especially for support agents.
• Strategic thinker with a track record of building data-informed and results-oriented programs.
• Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools).
• Excellent cross-functional collaboration and stakeholder management skills.

Nice to have

• Familiarity with Salesforce, hirify.global, Maestro, or Intercom systems.

Culture & Benefits

• Work in an AI-native company built on a culture of continuous improvement.
• Deep investment in your growth, ensuring resources, support, and autonomy.
• Collaborative environment where the team across departments supports each other.
• Encouragement for bold ideas, experimentation, smart risks, and driving big wins.
• Opportunity to make a real impact and see your work matter.