TL;DR

Senior GTM Enablement, Support (SaaS): Leading and evolving the end-to-end enablement experience for the support organization with an accent on delivering and improving the new hire onboarding program. Focus on designing scalable learning paths, facilitating in-person training, and translating performance metrics into targeted enablement strategies.

Location: Onsite in Manila, Philippines

Company

%hirify_global% is a leading go-to-market solution for revenue teams, providing sales and marketing teams with easy access to verified contact data and tools to automate outreach.

What you will do

Own the strategy, execution, and measurement of the 6-week onboarding program for new support hires.
Facilitate engaging and relevant in-person onboarding experiences for new team members.
Collaborate with the GTM Support Enablement Manager to identify enablement needs based on metrics and product changes.
Co-develop ongoing training initiatives across key areas like tools, workflows, product updates, and customer experience.
Design scalable learning paths for new hires and tenured agents, including live, async, and certification tracks.
Define and manage success metrics for enablement programs and analyze feedback to improve outcomes.

Requirements

6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs.
SaaS industry experience required.
Proven ability to lead live in-person facilitation and instructional delivery, especially for support agents.
Strategic thinker with a track record of building data-informed and results-oriented programs.
Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools).
Excellent cross-functional collaboration and stakeholder management skills.

Nice to have

Familiarity with Salesforce, %hirify_global%, Maestro, or Intercom systems.

Culture & Benefits

Work in an AI-native company built on a culture of continuous improvement.
Deep investment in your growth, ensuring resources, support, and autonomy.
Collaborative environment where the team across departments supports each other.
Encouragement for bold ideas, experimentation, smart risks, and driving big wins.
Opportunity to make a real impact and see your work matter.