Senior Customer Success Manager (SAP/ERP)

TL;DR

Senior Customer Success Manager (SAP/ERP): Manage and grow enterprise customer accounts with a focus on operational excellence, customer satisfaction, and strategic account management. With an accent on driving customer success strategies, resolving escalations, and enabling revenue growth. Focus on building strong relationships, collaborating cross-functionally, and delivering high-value outcomes in SaaS and managed services environments.

Location: Remote, US-based

Company

hirify.global is a global IT services corporation specializing in software, SaaS, and fintech solutions with a strong focus on SAP and ERP transformations.

What you will do

• Lead point of contact for enterprise customers, developing long-term relationships with key stakeholders.
• Develop and execute customer success strategies aligned with business objectives.
• Manage complex customer issues and escalations, ensuring timely resolution.
• Collaborate with internal teams to ensure service delivery and identify process improvements.
• Drive account expansion through up-sell and cross-sell initiatives.
• Provide insights and recommendations to senior leadership based on account health metrics.

Requirements

• Must be based in the US or able to work remotely from the US.
• Bachelor’s degree required; MBA or equivalent preferred.
• 6+ years in customer success or account management, preferably in SaaS, managed services, or cloud.
• 5+ years of SAP, ERP, or similar industry experience managing medium to large accounts.
• Strong communication and relationship-building skills with executive stakeholders.
• Experience with ITIL and Agile frameworks, project management methodologies.

Culture & Benefits

• Competitive salaries with comprehensive health and dental benefits.
• Flexible Paid Time Off and 10 paid holidays.
• 401k retirement plan.
• Remote work opportunities within the US.
• Supportive and high-growth work environment.