6 дней назад
Senior Technical Account Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Technical Account Manager (Customer Support): Manage enterprise accounts with a focus on contract fulfillment, SLA management, and technical issue resolution. Focus on collaborating cross-functionally to drive customer success, product adoption, and long-term loyalty.
Location: Hybrid (Manila, Philippines)
Company
is a global software leader specializing in AI, cloud, and digital solutions, serving over 25,000 businesses worldwide including 85 of the Fortune 100 corporations.
What you will do
- Serve as primary contact and advocate for enterprise accounts ensuring contract and SLA fulfillment.
- Collaborate with Sales and Engineering teams to align on customer opportunities and risk mitigation.
- Build and maintain relationships across all customer organization levels.
- Drive ROI by understanding customer business goals and leveraging products.
- Coordinate projects and resolve technical challenges within SLA targets.
- Lead escalations, provide coaching, and recommend product/service improvements.
Requirements
- Location: Must be based in Manila, Philippines
- Bachelor’s degree or equivalent experience in Business Management or related field.
- 10+ years in customer account relationship management with 5+ years in enterprise account management.
- Strong communication and presentation skills with C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
- Ability to work in matrix environments and handle customer issues under pressure.
hirify.global-to-have"> to have
- In-depth knowledge of products and technologies.
- Experience in global delivery, implementation, and regulatory compliance support.
- Industry certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco.
Culture & Benefits
- Hybrid work model with 2 days onsite and 3 days remote weekly.
- Fast-paced, collaborative, and innovative global environment.
- Opportunities for career growth across multiple roles and domains.
- Inclusive and equal opportunity employer.
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