Customer Success Executive (Fintech)

TL;DR

Customer Success Executive (Fintech): Ensuring health plan clients achieve measurable outcomes through the deployment of AI solutions with an accent on customer satisfaction, retention, and expansion. Focus on improving cost efficiency, member outcomes, and administrative throughput using AI capabilities.

Location: Remote, regular travel to client sites and periodic sessions at our Palo Alto headquarters will be required.

Company

hirify.global is the leading generative AI company in healthcare building the world’s first healthcare‑only, safety‑focused LLM designed to transform patient outcomes at a global scale.

What you will do

• Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders.
• Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows.
• Drive user adoption by training health plan staff on solution functionality.
• Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using hirify.global’s capabilities.
• Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.
• Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards.

Requirements

• A minimum of 5 years working with or within health plans (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers).
• Proven experience in customer success, account management, payer operations, or implementation roles.
• Deep understanding of payer workflows across departments like utilization management, care management, member services, and provider operations.
• Ability to build trusted relationships across payer orgs, from frontline case managers to senior executives.
• Experience working cross-functionally in fast-paced environments, especially in high-growth or startup settings.
• Strong organizational and project management skills.

Nice to have

• Experience supporting AI, automation, or SaaS solutions in the payer space.
• Familiarity with prior auth workflows, delegated risk arrangements, value-based care programs, or member engagement initiatives.
• Knowledge of payer-specific compliance and regulatory frameworks (e.g., CMS, NCQA, HIPAA).

Culture & Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future.
• Backed by the world’s leading healthcare and AI investors.
• Build alongside the best in healthcare and AI.