Customer Success Specialist (HR Tech)

TL;DR

Customer Success Specialist (HR Tech): Onboarding new clients and ensuring their ongoing satisfaction with an HR Tech platform with an accent on providing training sessions, addressing product inquiries, and driving adoption rates. Focus on independently managing customer portfolios, improving product adoption in key modules, and collaborating with product teams to share structured feedback.

Location: Remote-first across Europe (CET ±3 preferred)

Company

hirify.global is supporting a remote-first HR Tech company building tools for performance management, engagement, and workforce planning.

What you will do

• Onboard new customers and guide them through initial setup
• Run training sessions and product walkthroughs for HR teams
• Support customers during performance and review cycles
• Monitor usage data and proactively address adoption gaps
• Handle inbound product and workflow questions
• Collaborate with Product to share structured customer feedback

Requirements

• 2–4 years experience in Customer Success, HR, or SaaS support roles
• Strong communication skills and confidence leading customer calls
• Interest in HR processes (performance reviews, engagement surveys, org design)
• Comfortable working with data and dashboards
• Structured and proactive approach to customer management
• Fluent English

Nice to have

• Experience from HR Tech, People Ops, or SaaS environments

Culture & Benefits

• Work within a remote-first environment with approximately 90 employees across Europe
• Opportunity for 2–3 in-person company meetups per year
• Ownership of your customer portfolio with support from senior CSMs
• Report directly to the Head of Customer Success
• Supportive team environment