Microsoft Dynamics 365 CRM Consultant (Microsoft Dynamics 365)

TL;DR

Microsoft Dynamics 365 CRM Consultant (Microsoft Dynamics 365): Leading the identification and documentation of CRM solutions for clients, focusing on requirements analysis, solution design, and system configuration. Focus on developing best practice business processes, configuring Power Apps-based solutions, and ensuring client success through implementation and training.

Location: Fully remote position within the United States, with occasional travel (2-3 times per year for 1-3 days) to client sites upon request. Staff must be available to work during 8am – 6pm ET and be available on camera for client-facing meetings.

Company

Altai Systems delivers association-specific CRM software built on top of Microsoft Dynamics 365 CRM using the Power Apps suite of tools.

What you will do

• Lead clients through thorough requirements analysis and develop new best practice business processes.
• Create gap analyses and collaborate with project teams to present solutions.
• Configure Power Apps Dynamics 365-based solutions and Altai Web Portal components.
• Leverage Power Automate for business logic, perform testing, and respond to client requests.
• Provide training to clients on product setup and usage.
• Mentor newer Consultants and maintain accurate time and task tracking.

Requirements

• 3+ years of experience designing and configuring business solutions within the Microsoft Dynamics 365 CRM platform.
• 3+ years conducting thorough discovery and gap analysis engagements.
• 3+ years creating detailed business documentation to support planned CRM implementations.
• Power Platform development experience including Power Apps (Canvas and Model-Driven), Dataverse, Power BI, Power Automate, and Common Data Service administration.
• Excellent oral and written communication skills.
• Ability to manage multiple competing priorities and translate technical concepts for non-technical stakeholders.

Nice to have

• Microsoft certifications.
• Experience within the association industry.

Culture & Benefits

• Remote work from home offices.
• Great pay, competitive benefits, and flexible work schedules.
• Opportunity to impact and support influential non-profit organizations.
• Value infectious energy, positivity, and an unwavering commitment to quality.