Customer Success Manager

TL;DR

Customer Success Manager: Managing customer accounts and contracts to ensure profitability and low risk with an accent on operational performance, customer satisfaction, and contract management. Focus on driving performance improvements, supporting customer relationships, and delivering data-driven insights for continuous improvement.

Location: Commutable distance to Winchester / London, United Kingdom

Salary: Up to £70k base salary plus 10% bonus

Company

hirify.global is the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform, shaping the future of connectivity through innovative cloud-based media distribution and scalable connectivity solutions.

What you will do

• Drive operational performance of accounts to reduce service credits and improve customer outcomes.
• Provide internal and customer-facing performance reports and data-driven insights.
• Manage customer relationships and support account strategy delivery.
• Handle contract changes and impact assessments with contract management.
• Support revenue forecasting, billing assurance, and debt management with finance.
• Act as escalation point for service issues and deliver service improvement plans.

Requirements

• Location: Must be within commutable distance to Winchester or London, UK
• Substantial experience in customer success management or related field.
• Strong interpersonal, negotiation, and stakeholder management skills.
• Good written and verbal communication skills.
• Attention to detail and ability to manage complex customer relationships.

Culture & Benefits

• Flexible and hybrid working culture.
• Private medical insurance and 6% pension contribution.
• 25 days annual leave plus flexible benefits including wellness programs and travel insurance.
• Opportunities for career development and growth.