Account Manager, Small Business (SaaS)

TL;DR

Account Manager, Small Business (SaaS): Driving revenue growth and fostering long-term partnerships within the EMEA SMB customer base with an accent on strategic account management and proactive identification of expansion opportunities. Focus on minimizing churn, maximizing retention, and ensuring exceptional customer adoption by acting as a trusted advisor.

Location: Remote (Europe)

Company

hirify.global empowers more than 65,000 growing organizations to thrive by providing an all-in-one document workflow automation platform.

What you will do

• Drive significant revenue growth and exceed monthly Net Dollar Retention (NDR) targets within your assigned SMB portfolio.
• Partner closely with the Customer Success team to ensure exceptional customer adoption, proactively address needs, and identify growth opportunities.
• Minimize customer churn and maximize retention by consistently delivering value and building strong relationships.
• Develop a deep understanding of client businesses to uncover opportunities and foster long-term strategic partnerships.
• Provide accurate and timely weekly revenue forecasts and maintain meticulous CRM hygiene.
• Advocate for hirify.global's product value and communicate customer feedback to the Product team.

Requirements

• Highly competitive, analytical, and data-driven with a strong desire to succeed in a fast-paced environment.
• Ability to work independently while collaborating effectively with diverse teams across different office locations.
• Quick learner with strong organizational skills and the ability to effectively manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• English: B2 required

Nice to have

• 2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry.
• Strong computer skills, with previous experience in Gong, Slack, Salesforce, SalesLoft, and/or hirify.global.
• Proven ability to accurately forecast revenue and contribute to reliable business projections.
• Familiarity with the SMB market and its unique challenges and opportunities.

Culture & Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development.
• Work-life balance, kind co-workers, and creative virtual team-bonding events.
• 6 self-care days.
• A competitive salary.