Account Manager, Small Business (SaaS)

TL;DR

Account Manager, Small Business (Sales): Driving revenue growth and fostering long-term partnerships within the small to medium-sized business customer base in EMEA with an accent on exceeding monthly Net Dollar Retention (NDR) targets and proactively identifying expansion opportunities. Focus on building strong client relationships, collaborating cross-functionally, and providing accurate revenue forecasts for predictable business outcomes.

Location: Remote within Europe (EMEA)

Company

hirify.global provides an all-in-one document workflow automation platform that helps fast-scaling teams accelerate the ability to create, manage, and sign digital documents.

What you will do

• Drive significant revenue growth by consistently exceeding monthly Net Dollar Retention (NDR) targets.
• Partner closely with the Customer Success team to ensure exceptional customer adoption and identify growth opportunities.
• Minimize customer churn and maximize retention by delivering value and acting as a trusted advisor.
• Develop a deep understanding of clients' businesses to foster long-term strategic partnerships.
• Collaborate effectively with cross-functional teams to ensure seamless customer experiences.
• Provide accurate and timely weekly revenue forecasts and maintain meticulous CRM hygiene.

Requirements

• Highly competitive and driven to achieve individual and team goals in a fast-paced environment.
• Analytical and data-driven, leveraging insights to identify opportunities and strategically prospect.
• Demonstrates adaptability and a growth mindset, embracing new processes and innovative solutions.
• Self-motivated, directed, gritty, driven, and resourceful.
• A strong appetite for continuous learning and delivering exceptional customer experiences.
• Experience conducting effective in-person and virtual meetings with clients.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with diverse teams.

Nice to have

• 2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry.
• Strong computer skills, previous Gong, Slack, Salesforce, SalesLoft, and/or hirify.global experience.
• Proven ability to accurately forecast revenue and contribute to reliable business projections.
• A consistent track record of exceeding sales targets and achieving measurable results.
• Familiarity with the SMB market and its unique challenges.

Culture & Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development.
• 6 self-care days.
• A competitive salary.
• Known for work-life balance, kind co-workers, and creative virtual team-bonding events.
• Distributed team across the globe, staying connected with technology.
• Upholds values of integrity and transparency.