Working Student (Customer Success)

TL;DR

Working Student (Customer Success): Supporting Customer Success Managers in onboarding, adoption, expansion, and renewal of enterprise SaaS customers with an accent on analytical and advisory skills. Focus on managing customer interactions, internal coordination, and contributing to customer success metrics and team activities.

Location: Hybrid in Garching, Germany

Company

hirify.global is a global leader in enterprise software, cloud solutions, and intelligent technologies, enabling efficient business collaboration worldwide.

What you will do

• Support Customer Success Managers in customer onboarding, interaction, and continuous management
• Manage academic edition collaborations and internal processes like Salesforce tasks and report generation
• Organize internal meetings, community events, and maintain documentation
• Develop and update demo workspaces for specific use cases
• Learn key Customer Success metrics such as Net Dollar Retention (NDR)
• Participate actively in team and company-wide meetings and workshops

Requirements

• Must be a student with at least 1 year left of studies
• Fluent in both German and English
• Preferred fields of study: IT or Business
• Understanding of IT Management and Software Development/Operations in enterprise organizations
• Strong organizational and prioritization skills
• Openness to learn and understand customer needs

Culture & Benefits

• Collaborative and inclusive global team across Germany and Switzerland
• Focus on learning, development, and personal growth
• Flexible working models and strong emphasis on well-being
• Paid working student position with strategic career opportunities