Technical Adoption Manager (Legal AI)

TL;DR

Technical Adoption Manager (Legal AI): Managing the self-serve channel by providing technical support, building help center resources, and tracking usage/ROI for a Legal AI Suite. Focus on accelerating legal work through AI, troubleshooting technical issues, and stimulating customer adoption rates.

Location: hirify.global is a remote-first company with offices in New York, London, and Frankfurt. This role requires working during business hours (Monday to Friday, 9 am to 5 pm CET/CEST) and attendance at team onsites across Europe. Highly fluent (or native) German speaker required.

Company

hirify.global is an AI and No-code Platform that enables law firms and in-house legal teams to work more efficiently by combining AI power with workflow precision.

What you will do

• Provide first-line technical support for BEAMON AI during onboarding and via support tickets and live customer chats.
• Diagnose, identify, and troubleshoot technical issues, escalating to Engineering teams when necessary.
• Monitor and understand drop-off rates for trial users and stimulate AI adoption rates and key metrics.
• Collaborate with the Product Team to build, update, and maintain internal and external documentation, onboarding guides, and help center resources.
• Design and develop comprehensive training materials, including user manuals, video tutorials, and FAQs.
• Evaluate user skill gaps and create documentation or initiatives based on specific customer needs.

Requirements

• Highly fluent (or native) German speaker.
• Highly fluent English speaker.
• 3+ years of experience in a technical support or customer success role.
• Previous work in SaaS or AI.
• Strong communication skills to explain technical issues to both engineering and non-technical stakeholders.
• Proficiency with support tools such as Intercom or Zendesk.
• Comfortable working in a fast-paced, dynamic startup environment.

Nice to have

• Experience in customer support, success, or enablement for legal tech or with AI adoption.
• Proficiency with adoption and product analytics tools such as Userpilot or Pendo.
• Experience in the legal or legal tech industry.
• Background in conducting webinars or training sessions.

Culture & Benefits

• Competitive benefits including 30 vacation days, pension, and a generous Work From Home Allowance.
• Opportunity to work with cutting-edge AI models, including large language models (LLMs) and Retrieval-Augmented Generation (RAG) techniques.
• High-impact role with direct contributions to company growth and success.
• Collaborative and innovative team with a strong culture of ownership and ambition.
• Regular team off-sites at exciting destinations across Europe (e.g., Portugal, Italy, Greece).
• Competitive compensation package reflecting skills, experience, and impact.