Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Building relationships with customers and maximizing customer lifetime value by delivering a great customer experience and maximizing the use of company products. Focus on onboarding new customers, driving adoption, identifying upsell opportunities, and ensuring successful product adoption throughout the subscription term.

Location: Position located in Berlin, Germany

Company

hirify.global is a cybersecurity company that provides an AI-driven Human Risk Management platform, empowering organizations to strengthen their security culture.

What you will do

• Forge relationships with new customers and understand their objectives.
• Develop a strategy and plan for achieving customer objectives.
• Manage the steps of the onboarding process with the customer, including account configuration and training.
• Monitor customer usage, adoption, and customer health metrics.
• Perform periodic business reviews with customers to confirm satisfaction and resolve technical issues.
• Coordinate with Account Managers on cross-sell opportunities and referrals.

Requirements

• Associate’s degree or equivalent work experience and education preferred.
• Familiarity with standard concepts, practices, and procedures within the IT Security field.
• Experience with Salesforce or other CRM.
• Excellent verbal and written communications skills.
• Fluent in German
• Excellent time management and organization skills.
• Must be able to work with minimal supervision.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Tuition reimbursement and certification reimbursement.
• Modern, high-tech, and fun work environment.