Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Assisting clients and partners with technical inquiries related to acquiring and payment systems, performing initial diagnostics, and investigating transaction processing issues. Focus on close collaboration with internal teams, clear client communication, and fast, effective resolution of technical problems within the fintech domain.

Location: Fully remote

Salary: 1000–1500 EUR net per month

Company

hirify.global builds advanced, AI-powered payment technologies for PSPs, EMIs, and neobanks across the EU and UK, holding licenses and principal memberships with VISA and Mastercard.

What you will do

• Provide timely technical support to clients and partners for acquiring operations and payment systems.
• Register, categorize, and perform initial analysis and diagnosis of incoming inquiries and transaction processing issues.
• Resolve simple technical issues independently and escalate complex problems to internal departments.
• Advise clients on setting up and using payment software.
• Document client inquiries, including problem descriptions, actions taken, and outcomes.
• Collaborate with other company departments to promptly address clients' technical issues.

Requirements

• At least 1–2 years of relevant experience in the fintech industry.
• Excellent written and verbal communication skills in English and Russian.
• Knowledge of the principles of operation, payment terminals and payment gateways.
• Good understanding of the technical aspects of payment processing and standard data transmission protocols.
• Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana) and any ticketing/CRM system.
• Ability to work in shifts, including both day and night, to ensure 24/7 customer support.

Culture & Benefits

• Opportunity to shape the future of fintech solutions within a growing company.
• A collaborative and supportive team environment.
• Continuous learning and development opportunities to enhance your skills and career growth.
• Competitive salary.
• Paid vacation.
• Fully remote work.