Scaled Customer Activation Manager (Fintech)

TL;DR

Scaled Customer Activation Manager (Fintech): Drive onboarding, activation, growth, and retention of hirify.global’s self-service customers with an accent on efficient onboarding processes and customer satisfaction. Focus on managing micro-SMB and SMB accounts, automating onboarding, and collaborating with product teams to enhance customer experience.

Location: Remote (US, Canada), New York, NY, San Francisco, CA

Salary: $93,600–$202,100

Company

hirify.global is a financial operations platform that combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with AI-driven intelligence to save companies time and money.

What you will do

• Become an expert in hirify.global’s product integrations and drive efficient onboarding of new customers at scale
• Manage micro-SMB and SMB accounts 1:1 to ensure onboarding within 60 days and fewer than 2 calls
• Balance multiple priorities supporting implementation, follow-up, and proactive outreach
• Partner with Product team to relay customer feedback and prioritize improvements
• Identify opportunities to automate and scale onboarding processes
• Maintain industry-leading customer satisfaction rates

Requirements

• Minimum 3 years experience in sales, customer success, or product operations in B2B
• Excellent project and time management skills
• Strong verbal and written communication skills
• Proven track record meeting KPIs and managing 100+ customers simultaneously
• Ability to anticipate customer needs and position product solutions

Nice to have

• Experience with accounting software (Netsuite, QuickBooks, Xero, Sage) or CPA qualification
• Experience in financial services sales
• Experience at a high-growth startup

Culture & Benefits

• 100% medical, dental & vision insurance coverage for employees, partial for dependents
• 401k with employer match
• Flexible PTO and parental leave
• WFH and wellness stipends
• Fertility HRA up to $5,000 per year
• Relocation support to NYC or SF
• Pet insurance