Senior IT Support Agent (French)

TL;DR

Senior IT Support Agent (French): Acting as a single point of contact for user issues and requests, resolving incidents, and managing tickets with an accent on efficient communication in multiple languages. Focus on troubleshooting technical problems, applying incident management processes, and updating work procedures for global enterprise clients.

Location: Hybrid in Katowice or Lublin, Poland

Company

hirify.global is a global leader in technology partnering, transforming and managing businesses for leading organizations worldwide.

What you will do

• Serve as the primary contact for user issues and requests.
• Efficiently handle contacts in requested languages (English and French).
• Resolve incidents or escalate to appropriate teams.
• Document resolution steps and manage tickets.
• Update work procedures and identify shift-left opportunities.
• Perform account management actions across various systems.

Requirements

• Fluent verbal and written English and French language skills.
• Experience with relevant Operating Systems and Applications.
• Experience working as a Customer Service Agent.
• Team player with a problem-solving attitude and efficient task management skills.
• Proficiency in applying appropriate solutions according to the incident management process.

Culture & Benefits

• Private medical care with Medicover with additional packages (e.g., dental, senior care, oncology).
• Life insurance and 40+ options on the NAIS benefit platform, including Netflix, Spotify or Sports card.
• Early support through Buddy Programs with experts.
• Hybrid working model with a home office package (laptop, monitor, and chair).
• Access to over 70 training tracks and platforms (Education First, Pluralsight, TED Talks, Coursera, Udemy Business).