ITIL Process and Practice Lead

TL;DR

ITIL Process and Practice Lead: Shaping the future of IT services by developing, implementing, and maintaining ITIL processes with an accent on industry standards and best practices. Focus on leading and mentoring ITIL practitioners, monitoring process efficiency, and driving continuous improvement for service delivery.

Location: Hybrid Working in Halifax, Leeds, or Manchester

Salary: £83,411–£98,130

Company

hirify.global is a large financial institution focused on shaping the future of IT services for its customers and colleagues.

What you will do

• Develop, implement, and maintain ITIL processes across the organization.
• Lead and mentor a team of ITIL practitioners to ensure high standards.
• Collaborate with various departments to implement standard methodologies.
• Monitor and evaluate the efficiency of ITIL processes, providing insights and recommendations.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Ensure strict compliance with industry standards and regulatory requirements.

Requirements

• Proven experience in ITIL process development and implementation.
• Outstanding leadership skills with a history of mentoring and developing teams.
• Strong analytical abilities to evaluate process performance and identify areas for improvement.
• Excellent communication and collaboration skills to work effectively with diverse teams.
• A proactive and ambitious approach, committed to achieving flawless execution.
• Relevant certifications in ITIL (e.g., ITIL Foundation, ITIL Practitioner).
• A deep understanding of industry standards and regulatory requirements.

Culture & Benefits

• Performance-based bonus and a 4% cash allowance for flexible benefits.
• 30 days of annual leave and private medical cover.
• Access to share schemes and a generous pension contribution.
• Discounts and offers on a range of colleague products.
• Commitment to an inclusive and accessible workplace, with support for flexible working.
• Opportunity to make a real difference in how technology supports colleagues and customers.