SAP Delivery Project Executive (SAP)

TL;DR

SAP Delivery Project Executive (SAP): Overseeing the operational delivery of AMS for SAP S/4HANA RISE client accounts with an accent on SLA and KPI execution, ITIL process compliance, and technical liaison. Focus on leading major incident communication, managing account budget, and identifying service expansion opportunities.

Location: Hybrid, must be willing to relocate to Buffalo, NY. (US work authorization required, visa sponsorship not provided).

Salary: $135,200–$185,900 per year.

Company

hirify.global Consulting is a global professional services business providing business and technology transformation with deep expertise in various industries, including strategy, experience, technology, and operations services.

What you will do

• Directly oversee operational delivery of AMS for SAP S/4HANA RISE, ensuring contractual obligations and service quality.
• Rigorously monitor, manage, and report on SLAs and KPIs, implementing corrective actions for service shortfalls.
• Enforce ITIL-based process compliance (Incident, Problem, Change, Release Management) within the AMS team.
• Act as a technical liaison between the client, delivery team, and SAP/Hyperscaler partners, optimizing AMS for RISE with SAP solution governance.
• Serve as the primary client interface, leading service review meetings and communicating technical updates.
• Manage, mentor, and coach functional and technical AMS teams, driving resource optimization and upskilling programs.

Requirements

• Experience: Minimum of 15+ years of total SAP experience, with at least 4-6 years in a dedicated Service Delivery or Senior Management role overseeing AMS operations.
• S/4HANA & RISE Expertise: Technical and functional knowledge of SAP S/4HANA and proven experience in managing service delivery for environments leveraging the RISE with SAP offering.
• Service Management: Expertise in IT Service Management (ITSM) frameworks, specifically ITIL v4, with a demonstrated history of improving service quality and operational metrics.
• Leadership & Execution: Proven ability to lead, motivate, and direct large, global, and multi-functional delivery teams to meet aggressive service targets.
• Communication: Excellent verbal, written, and presentation skills, capable of discussing technical delivery and operational metrics with both technical teams and client management.
• US work authorization is required; visa sponsorship will not be provided.

Culture & Benefits

• Opportunity to learn and develop your career in a world where technology never stands still.
• Encouraged to be courageous and experiment every day, all whilst having continuous trust and support.
• Growth-minded environment, staying curious, open to feedback, and learning new information and skills.
• Collaborate with colleagues to include different perspectives to drive exceptional outcomes for customers.
• Courage to make critical decisions and embrace challenges as a catalyst for progress.
• hirify.global is an equal-opportunity employer committed to diversity and inclusion.