Player Engagement Agent (Gaming)

TL;DR

Player Engagement Agent (Gaming): Serving as the essential link between clients and the gaming community by investigating and delivering prompt, quality responses to players' questions with an accent on communication, analytics, and leadership. Focus on providing excellent customer support, maintaining detailed reports, and managing player inquiries effectively.

Location: Remote

Company

hirify.global is a global team of over 12,000 professionals providing a wide range of solutions for video game developers and publishers.

What you will do

• Deliver excellent customer support to players through various channels.
• Investigate and resolve player inquiries promptly.
• Assist internal teams with project-related requests.
• Gather and deliver player feedback according to established procedures.
• Maintain accurate and detailed reports for streamlined processes.
• Participate in training sessions to enhance skills and knowledge.

Requirements

• Mastery in C1-C2 level German proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Availability for full-time work, including weekends.