Support Manager (Gamedev)

TL;DR

Support Manager (Gamedev): Providing exceptional support and enhancing the gaming experience for puzzle game users with an accent on ticketing system management and review moderation. Focus on diagnosing in-game issues, analyzing player feedback to drive improvements, and collaborating with the development team to resolve critical bugs.

Location: Remote

Company

hirify.global is a GameDev company specializing in Puzzle Games with a combined total of over 150M+ downloads.

What you will do

• Handle user requests through the ticketing system.
• Respond to and moderate reviews on Google Play and App Store.
• Analyze player reviews and identify common issues to improve the game.
• Diagnose and resolve in-game technical issues.
• Collaborate with the development team to relay information about critical bugs.
• Maintain a knowledge base of common issues and solutions.

Requirements

• At least 1 year of relevant work experience in the IT or gamedev industry.
• English: Advanced (C1) required.
• Excellent communication skills and ability to work in a team.
• Strong attention to detail and high level of responsibility.

Nice to have

• Knowledge of an additional language.

Culture & Benefits

• Competitive compensation.
• 100% recovery for vacations and sick leaves.
• 12 additional paid days off per year.
• Budget for personal education, language courses, and sports activities.
• Opportunity to attend top industry conferences.
• Supportive, transparent culture with zero bureaucracy.