Staff Technical Program Manager (Reliability and Quality)

TL;DR

Staff Technical Program Manager (Reliability and Quality): Lead and drive quality and reliability programs across critical payment systems with an accent on system reliability, scalability, and operational quality. Focus on defining SLOs, improving incident management, and scaling automation and observability tooling.

Location: Remote within the US only

Salary: $190,000 - $220,000 per year

Company

hirify.global builds innovative payment technology transforming how businesses and customers experience payments, serving thousands of businesses across fintech, iGaming, and other industries.

What you will do

• Own and drive the Quality & Reliability Program including proactive and reactive quality practices and cultural expectations
• Lead cross-functional programs across Engineering, Product, Operations, and Customer Success
• Manage Production Readiness Review process ensuring releases meet reliability standards
• Define and track Service Level Objectives (SLOs) and reliability metrics
• Improve incident management processes and tooling
• Collaborate to scale tooling, automation, and observability capabilities

Requirements

• Must be located in the US for remote work
• 8+ years program management experience with 3+ years in technical reliability or quality domains
• Strong understanding of system architecture, distributed systems, and reliability engineering
• Experience with SDLC, CI/CD, deployment automation, observability, and incident management tools
• Proven ability to lead large-scale cross-functional programs and drive measurable outcomes
• Comfortable navigating ambiguity and influencing without formal authority

Culture & Benefits

• 100% remote work within the US with flexible location
• Competitive salary with stock options and comprehensive medical, vision, and dental benefits
• Stipends for communication and home office setup
• Paid parental leave, sick leave, jury duty, and volunteer time off
• 401k plan and flexible time off policy
• Biannual in-person team meet-ups fully paid by company