Application Support Engineer

TL;DR

Application Support Engineer (Customer Support): Managing client communications and resolving support tickets for web-based applications with an accent on troubleshooting, system log analysis, and Linux systems. Focus on handling Zendesk operations, collaborating on severe issue resolution, and maintaining knowledge base content.

Location: Hybrid in Poland (Katowice, Kraków, Poznań, Opole, Wrocław, Lublin, Gdańsk, Warszawa)

Company

hirify.global is a global leader in technology consulting and engineering services, partnering with companies to transform and manage their business through innovative digital and software solutions.

What you will do

• Manage all communication with client’s customers to resolve support tickets.
• Handle day-to-day operations in Zendesk for communication and action tracking.
• Contribute to the client’s knowledge base by documenting frequently asked questions.
• Participate in on-call rotations to resolve severe issues when needed.

Requirements

• Location: Must be based in Poland or able to work hybrid from specified cities.
• 1+ year experience in a customer-facing role.
• Expertise in troubleshooting web-based applications and reading system logs.
• Familiarity with Linux systems and basic understanding of SSL, LDAP/SSO protocols, networking, and databases.
• English: Upper-Intermediate (B2) or higher proficiency required.

Nice to have

• Basic knowledge of SQL databases.
• Basic programming skills in Java, Python, or other languages.

Culture & Benefits

• Medical care, private life insurance, and wellness support including a dedicated helpline and educational podcast.
• Access to extensive training tracks and certification opportunities including GenAI and project management.
• Continuous feedback and transparent performance management.
• Flexible hybrid working model with home office equipment provided after onboarding.