Senior Customer Solutions Engineer (AI)

TL;DR

Senior Customer Solutions Engineer (AI): Accelerating customers’ technical teams ability to get connected and unlock the value of hirify.global. Focus on implementing solutions that unlock seamless legal workflows across a customer’s technology estate.

Company

hirify.global is the pioneer of Legal-Grade™ AI for enterprise, backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, disrupting the legal profession around the globe.

What you will do

• Collaborate with Account Executives, Product Specialists, and Customer Success Managers to deliver technical experiences.
• Act as a technical expert on hirify.global’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
• Build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
• Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
• Experience of Full Stack Web development and Cloud Architecture
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.

Culture & Benefits

• We offer a generous £2000 Learning budget to each employee.
• We are committed to your growth as we grow too.