Senior Customer Solutions Engineer (AI)

Location: New York, New York, United States; Workplace: Hybrid

Company

hirify.global develops Legal-Grade AI for enterprise customers, helping organizations streamline legal workflows and integrate them with existing technology platforms.

What you will do

• Collaborate with Account Executives, Product Specialists, and Customer Success Managers to deliver effective technical experiences for enterprise customers.
• Act as a technical expert on the hirify.global AI platform and advise prospective and existing customers on integration strategies.
• Build integrations and seamless workflows across platforms such as Salesforce, ServiceNow, and Slack.
• Develop reusable toolkits, APIs, SDKs, reference architectures, and other developer enablement resources.
• Create and maintain customer-facing API documentation and technical resources.
• Coordinate with Support and Technical Operations teams to resolve customer integration issues and use developer feedback to improve the platform.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field, with a UK 2:1 or above or a US GPA of 3.5 or above.
• At least 3 years of experience at a SaaS vendor, preferably in AI or cybersecurity.
• Strong experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
• Experience with full-stack web development and cloud architecture.
• Experience with JavaScript, Node, Python, or equivalent frameworks and languages.
• Strong communication, presentation, problem-solving, organization, and time-management skills in customer-facing technical environments.

Culture & Benefits

• Hybrid work environment in New York.
• £2,000 annual learning budget for each employee.
• Fast-paced and innovative environment with opportunities to contribute to product and integration improvements.