Senior Operations Manager (AI)

TL;DR

Senior Operations Manager (AI): Managing and developing operational teams to support speech and language solutions within the AGI team, with an accent on process creation, standardization, and improvement. Focus on scaling operations, managing costs, and achieving site-wide improvements in quality, productivity, and customer experience.

Location: USA, MA, Boston

Salary: $86,200–$150,900 USD annually

Company

hirify.global is investing in generative AI and the responsible development and deployment of large language models across all of its businesses.

What you will do

• Collaborate with internal partners to build input-focused operating plans for key measures.
• Create a culture of accountability, transparency, and collaboration with rapid deep dives into root causes of defects.
• Develop, implement, or change processes to allow the team to scale, managing cost and customer experience.
• Implement bar-raising programs for hiring, developing top talent, and building career roadmaps.
• Inspire front-line teams to find creative solutions for product issues and encourage advocacy.
• Drive site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience, and People metrics.

Requirements

• Bachelor's degree in supply chain management, operations, engineering, analytics, or a related field.
• Experience managing and developing high-performance teams.
• Experience blending product and program management skills to execute strategic initiatives.
• Experience in developing future leaders and creating tailored succession plans.

Nice to have

• Master's degree or MBA.
• Knowledge of standard speech and machine learning techniques.
• Lean-Six Sigma Black Belt certification.

Culture & Benefits

• Offers a comprehensive benefits package including health insurance, 401(k) matching, paid time off, and parental leave.
• Fosters a work environment that respects and is responsive to the needs of a diverse staff.
• Committed to equal opportunity and provides workplace accommodations or adjustments during the application and hiring process.