Senior Operations Manager (AI)

TL;DR

Senior Operations Manager (AI): Developing, managing, and supporting a team focused on speech and language solutions and data labeling for ML models, with an accent on process creation, standardization, and continuous improvement. Focus on leading strategic operational initiatives, talent development, and achieving site-wide improvements in operations, quality, and customer experience.

Location: Must be based in Boston, MA, USA

Salary: $86,200–$150,900 USD annually

Company

hirify.global is investing in generative AI and large language models (LLMs) to build the future of human-technology interaction.

What you will do

• Collaborate with internal partners to build input-focused operating plans for key measures.
• Create a culture of accountability, transparency, and collaboration, performing rapid deep dives into root causes of defects.
• Develop and implement processes to scale the team at an accelerated pace while managing cost.
• Implement programs for hiring and developing top talent and build career development roadmaps for site operations teams.
• Inspire front-line teams to find creative solutions for product issues.
• Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience, and People metrics.

Requirements

• Bachelor's degree in supply chain management, operations, engineering, analytics, or a related field.
• Experience managing and developing high-performance teams.
• Experience blending product and program management skills to execute strategic initiatives.
• Experience in developing future leaders and creating tailored succession plans.
• English: B2 required.
• Work authorization for the USA required.

Nice to have

• Master's degree or MBA.
• Knowledge of standard speech and machine learning techniques.
• Lean-Six Sigma Black Belt certification.

Culture & Benefits

• Comprehensive benefits including health insurance (medical, dental, vision, prescription), 401(k) matching, paid time off, and parental leave.
• Inclusive culture that empowers Amazonians to deliver the best results for customers.
• Workplace accommodation or adjustment support available during the application and hiring process for disabilities.