Technical Account Manager

TL;DR

Technical Account Manager: Managing post-sales customer success activities including installations, upgrades, and escalations with an accent on enterprise IT infrastructure, networking, and storage. Focus on building trusted customer relationships, coordinating cross-functional teams, and ensuring customer satisfaction and adoption of hirify.global products.

Location: Remote (USA)

Company

hirify.global is a leading data platform company focused on enterprise software infrastructure for AI, simplifying deployment and management of AI infrastructure across data center, edge, and cloud.

What you will do

• Build trusted customer relationships with a customer-first mindset and technical expertise.
• Respond quickly to technical support issues and coordinate backend resources to resolve problems.
• Manage customer installations, upgrades, break-fix, and expansions ensuring smooth onsite engagements.
• Lead regular customer review meetings and advocate for customer use cases and needs.
• Submit and manage feature requests and bug reports with product marketing and development teams.
• Lead and coordinate a pod of Customer Success team members to focus on customer priorities and satisfaction.

Requirements

• Must be fully remote based in the USA.
• Customer obsessed with strong self-starting and time management skills.
• Experience in enterprise IT infrastructure, networking, storage, and Linux system administration.
• Excellent technical communication and presentation skills.
• Ability to travel approximately 20% of the time.
• MS or B.Sc. in CS, CE, EE or related fields preferred.