Director, COSE - Strategy & Planning

TL;DR

Director, COSE - Strategy & Planning: Lead operational strategy and planning for Expert Call Services, Generated Content, and Compliance Operations teams with an accent on capacity modeling, forecasting, and cross-functional collaboration. Focus on driving productivity, efficiency, scalability, and continuous improvement in a customer-facing organization.

Location: Onsite in Chicago, United States

Salary: $163,000 - $177,000 USD

Company

hirify.global is a leading AI-driven market intelligence platform trusted by over 6,000 enterprise customers including a majority of the S&P 500, with global offices and 2,000+ employees.

What you will do

• Maintain and build annual plans including output goals, operational targets, and staffing levels
• Own quarterly forecasting, goaling, and capacity monitoring to optimize resourcing
• Lead go-to-market planning with Revenue Operations and FP&A teams
• Manage account segmentation, balancing, and territory planning initiatives
• Support goal-setting, KPI evaluation, and design role-based incentive plans
• Build and maintain departmental reporting suites to measure business performance

Requirements

• Location: Must be onsite in Chicago, United States
• 7+ years experience in consulting, corporate strategy, FP&A, revenue operations, or strategic finance
• 3+ years managing teams and building roadmaps
• Advanced Excel and SQL proficiency
• Experience with BI tools such as Tableau, Looker, and Power BI
• Strong operational acumen with ability to model capacity and forecast performance

Nice to have

• Lean Six Sigma familiarity
• Experience in high-growth startups

Culture & Benefits

• Performance-based bonus and equity opportunities
• Generous benefits program
• Equal opportunity employer committed to diversity and inclusion