Manager Customer Renewals & Conversions

TL;DR

Manager, Customer Renewals & Conversions (SaaS): Leading a Renewals & Conversions team in EMEA, driving subscription conversion, customer expansion, and renewal management with an accent on delivering a consistent and customer-centric experience. Focus on coaching and developing the team, collaborating across functions, and using management tools to track and measure team activity.

Location: Cork, Ireland

Company

hirify.global is a people-first company with a mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Lead and coach a Renewals Sales Team, recruiting, mentoring, and developing Renewals and Conversion Specialists.
• Drive revenue retention and conversions via an efficient, scalable customer renewal engine.
• Partner with account managers, sales engineers, and customer success teams to deliver consultative, value-led renewal conversations.
• Set and manage KPIs for renewal rates, conversion percentages, expansion revenue, and customer retention.

Requirements

• Proven leadership/ coaching experience in Sales/ Renewal management, account management, or Inside Sales teams.
• Skilled at forecasting, pipeline management, and driving operational discipline/ cadence and reporting.
• Excellent communicator and negotiator, comfortable influencing across multiple stakeholders/ cross functions.
• Experience in recruitment, talent management, and driving employee engagement.
• Experienced in the software industry with knowledge of different licensing models, including on-premises, subscription, and SaaS.
• Must be able to thrive in a fast-paced, ever-changing environment.

Culture & Benefits

• People-first company focused on enriching the lives of employees, customers, shareholders, partners, and communities.
• Innovative, fast-paced environment.
• Collaborative, accountable, ready, and empathetic culture.