Billing Operations Specialist (IT)

TL;DR

Billing Operations Specialist (IT): Providing support and resolving payment issues for clients globally with an accent on online payment systems and fraud prevention. Focus on analyzing complex cases, improving expertise in online payments, and ensuring effective communication with clients.

Location: Global, Remote

Company

Venture builder creating international product IT companies.

What you will do

• Communicate with English-speaking clients regarding payment issues via calls, chats, and tickets.
• Resolve complex requests related to refunds and technical payment problems.
• Proactively work on fraud prevention on the platform.
• Monitor payment infrastructure in real-time and identify anomalies.
• Develop professional skills through training and lectures for career growth.

Requirements

• English: Upper Intermediate / Advanced (B2+)
• Willingness to work night shifts (19:00-3:00).
• Experience in customer service via phone, email, or chat.
• Understanding of online payment systems and experience with fraud and chargebacks is a plus.
• Strong initiative and organizational skills.