обновлено 3 дня назад
Technical Support Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Engineer (AI): Providing expert troubleshooting and technical guidance for customers while building out the technical support function. Focus on diagnosing issues, creating internal tools, and improving documentation for efficient problem resolution.
Location: Hybrid (London)
Company
is an AI company focused on recruiting, building AI agents to enhance hiring processes.
What you will do
- Take ownership of escalated technical issues and ensure quick resolution.
- Diagnose issues using internal logs and tools, identifying root causes.
- Design and maintain internal tools for faster investigations.
- Create and improve internal documentation for better self-service.
- Collaborate with Account Managers and Engineering for technical troubleshooting.
Requirements
- 1–3 years in a customer-facing technical support role at a B2B software company.
- Experience with logs, systems, and documentation.
- SQL experience and basic coding proficiency.
- Strong communication skills for explaining complex issues.
- High ownership mindset and proactive approach.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →